Steam Deck owners can now send their Steam Deck to official Valve repair centers for repairs or replacements, according to an official announcement from Valve today.
Steam Deck users whose device is not working properly can send in their Steam Deck for diagnosis and repair, and Valve will ship a repaired or replaced unit when complete. For any problem covered by the warranty, repairs are free. For issues not covered by warranty, Valve will respond to the user with an offer to repair the device for a fee and the user can choose to pay for the repair or have the device returned.
For the do-it-yourselfer or for people who don’t want to pay a premium for unwarranted repairs, Valve also offers replacement parts and guides. through the IFixit service, covering the replacement of virtually all major parts, including joysticks, buttons, audio cards, fans, triggers, heatsinks, and more. But attempting to repair parts yourself could void the limited warranty.
Valve warrants the Steam Deck to be “free from defects in materials and workmanship under normal consumer use for one year from date of shipment.” But this limited warranty does not apply if the device has been repaired or modified by a non-certified Valve technician, or if it has been “abused, misused, improperly maintained, mishandled, or damaged by accident exposure , natural disaster, or any other event or circumstance beyond Valve’s control.” This includes drops, pet damage, spills, and other accidents.
The repair process via Valve can be accessed via the Steam help page. Go to the Steam support page, head to Hardware, then Steam Deckthen click Contact Steam Support.